1. Introduction
This Privacy Policy describes how ijjcom ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information provided by registered players and visitors to the ijjcom website at ijjcom.bet.
ijjcom is an online gaming platform designed specifically for players in Pakistan. All financial transactions are handled in Pakistani Rupees (PKR) through payment methods widely used in Pakistan, including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Understanding how your personal data flows through this platform matters — and this Policy is written to give you a clear picture of exactly that, without hiding anything in technical language.
By registering an account at ijjcom or continuing to use the platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree, please do not register an account or use the platform.
This Policy should be read alongside our Terms and Conditions, which set out the broader rules governing your use of ijjcom.
Core Commitment: ijjcom does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used to run the platform and fulfil our obligations to you — nothing else.
2. What Personal Information We Collect
The personal information we collect at ijjcom falls into several categories depending on how you interact with the platform:
2.1 Registration Information
When you create an account at ijjcom, we collect the information you provide during the registration form, including:
- Full legal name as it appears on your CNIC or other government-issued identity document
- Date of birth (used to verify that you meet the minimum age requirement of 18 years)
- Residential address in Pakistan
- Mobile phone number
- Email address
- Username and encrypted password
2.2 Identity Verification (KYC) Documents
To comply with responsible gaming requirements and fraud prevention obligations, ijjcom may ask you to submit copies of identity documents before processing your first withdrawal or at any point where verification is deemed necessary. This may include:
- A copy of your National Identity Card (CNIC)
- Proof of ownership of your registered payment method
- Proof of residential address (utility bill, bank statement, or similar)
2.3 Transaction and Gaming Data
We automatically record all financial transactions associated with your account (deposits, withdrawals, bet placements, bonus claims) and all gameplay events (games played, results, session duration, device information). This data is essential for account management, fraud detection, and resolving disputes.
2.4 Technical and Device Data
When you access the ijjcom platform, we collect technical data including your IP address, device type and operating system, browser type and version, session timestamps, and referring URL. This data helps us maintain platform security, detect suspicious activity, and improve the user experience.
2.5 Communications
When you contact our support team via email, live chat, or any other channel, the content of those communications is recorded and stored as part of your account record. This is necessary for resolving disputes, training quality assurance, and maintaining an accurate history of your interactions with ijjcom.
3. How We Collect Your Information
ijjcom collects personal data through the following means:
- Directly from you: Information you enter into registration forms, verification submissions, deposit and withdrawal requests, support tickets, and any communications you initiate.
- Automatically through the platform: Technical data, gameplay logs, and session data are recorded automatically whenever you use the platform. This happens through standard web technologies including server logs, cookies, and local storage.
- From our payment processors: When you make a deposit or withdrawal, our payment partners (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard networks) pass transaction confirmation data to ijjcom. We do not receive your full payment credentials through this process — only transaction references and confirmation statuses.
- From fraud prevention services: We may receive risk-scoring data from third-party fraud detection systems when you register or transact on the platform. This data is used solely to protect the integrity of the platform and the security of all players.
4. Why We Use Your Personal Data
ijjcom uses your personal data for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration & management | Name, email, phone, address, DOB | Contract |
| Identity verification (KYC) | CNIC copy, proof of address | Legal Obligation |
| Processing deposits & withdrawals | Transaction data, payment method details | Contract |
| Fraud prevention & security | IP address, device data, transaction patterns | Legitimate Interest |
| Responsible gaming monitoring | Gameplay data, session duration, bet history | Legal Obligation |
| Customer support & dispute resolution | Communications, account history | Contract |
| Platform analytics & improvement | Anonymised usage data | Legitimate Interest |
| Marketing communications (opt-in only) | Email, phone number | Consent |
ijjcom does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent.
6. How We Handle Payment Data
ijjcom takes a deliberately minimal approach to payment data. Here is exactly how payment information is handled on our platform:
- ijjcom does not store your full payment card number, CVV, mobile wallet PIN, or bank account password at any point. These credentials are entered directly into encrypted payment processor interfaces — they never pass through ijjcom's own servers in readable form.
- What ijjcom does store is transaction reference data: the payment method type used, the transaction reference number issued by the payment processor, the amount, the date and time, and whether the transaction was a deposit or withdrawal. This is necessary for account management and dispute resolution.
- All communication between the ijjcom platform and payment processors is encrypted using industry-standard TLS protocols. Payment processor integrations comply with the security requirements of the relevant payment networks.
- Stored transaction data is retained for a minimum of five years for regulatory compliance purposes. After the minimum retention period, transaction data is archived or deleted in accordance with our data retention policy (Section 9).
Pakistani players using Easypaisa, JazzCash, NayaPay, or SadaPay should be aware that those applications have their own privacy policies governing how they handle the data on their side of the transaction. ijjcom has no control over data handling by those payment providers once a transaction is initiated.
7. Cookies and Tracking Technologies
ijjcom uses cookies and similar technologies to provide, maintain, and improve the platform. Here is a plain breakdown of how we use them:
7.1 Essential Cookies
These are required for the platform to function at all. They manage your login session, maintain your account state during gameplay, remember your language and display preferences, and handle the CSRF protection that prevents certain types of account attacks. You cannot opt out of essential cookies and continue to use the platform.
7.2 Analytical Cookies
These help us understand how players use the platform — which sections are visited most, where players drop off during the registration flow, how long sessions last, and similar usage patterns. This data is analysed in aggregate and anonymised form. It helps us improve the platform over time. You may opt out of analytical cookies without losing access to any platform features.
7.3 Preference Cookies
These remember choices you make — such as which games you have added to your favourites, notification preferences, and display settings. They make the platform more convenient for returning players. Opting out means these preferences will not be saved between sessions.
Your browser settings allow you to view, manage, and delete cookies at any time. Note that deleting essential cookies will log you out of your ijjcom session. ijjcom does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites.
8. How We Protect Your Data
ijjcom implements multiple layers of security to protect the personal data of all registered players:
- Encryption in transit: All data transmitted between your device and the ijjcom platform is encrypted using TLS 1.2 or higher. This applies to every page on the platform, every API call, and every payment transaction.
- Encryption at rest: Sensitive account data stored in ijjcom's databases is encrypted at rest. This means that even in the event of a database breach, the data cannot be read without the decryption keys, which are stored separately under additional access controls.
- Access controls: Personal data at ijjcom is accessible only to staff members who have a specific operational need for it. Access is controlled by role-based permissions, and all data access events are logged for audit purposes.
- Password security: User passwords are never stored in readable form. They are processed using industry-standard one-way hashing with salt. ijjcom staff cannot see your password — only you know it.
- Fraud monitoring: Automated systems monitor account activity patterns around the clock for signs of unauthorised access, suspicious transactions, or account compromise. Unusual activity triggers alerts and, where necessary, automatic account protection measures.
- Security review: ijjcom's security team conducts regular reviews of the platform's data handling infrastructure to identify and address potential vulnerabilities.
Your Responsibility: While ijjcom maintains robust security on our side, the security of your account also depends on you keeping your login credentials private. Never share your password with anyone, including people claiming to be from ijjcom support — we will never ask for your full password.
9. How Long We Keep Your Data
ijjcom retains personal data for different periods depending on the type of data and the purpose for which it was collected:
- Active account data: Retained for as long as your account remains active at ijjcom.
- Transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
- KYC and identity documents: Retained for a minimum of five years from account closure or the last verified transaction, whichever is later.
- Support communications: Retained for three years from the date of the final communication in each support thread, unless the thread relates to an open dispute, in which case it is retained until the dispute is resolved plus three years.
- Technical and device logs: Retained for 12 months from the date of creation, after which they are archived or deleted.
- Marketing preferences: Retained until you unsubscribe or withdraw consent, after which your email address is added to our suppression list to prevent accidental re-contact.
When data reaches the end of its retention period, it is securely deleted or permanently anonymised. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical purposes.
10. Your Rights Over Your Data
As a registered player at ijjcom, you have specific rights regarding your personal data. Here is what each right means in practice at ijjcom:
To exercise any of these rights, contact our Data Support team at support@ijjcom.bet with the subject line "DATA REQUEST" and a description of your request. We will verify your identity before processing any data access, rectification, or deletion request.
11. Minors
ijjcom is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their date of birth, and identity verification may be requested to confirm age before withdrawal processing.
If we discover or have reasonable grounds to suspect that personal data has been provided by a person under 18, we will immediately close the account, delete the associated personal data (subject to any legal retention obligations), and refund any deposited funds to the original payment method after completing necessary checks.
If you are a parent or guardian and believe that a minor has registered on the platform using false information, please contact us at support@ijjcom.bet immediately. We will investigate and take prompt action.
12. Marketing Communications
ijjcom only sends marketing communications — promotional emails, SMS notifications about bonuses, and in-platform promotional messages — to players who have explicitly opted in to receive them during registration or via their account settings.
You can withdraw your consent for marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email from ijjcom
- Updating your communication preferences in your account settings
- Contacting support at support@ijjcom.bet and requesting removal from all marketing lists
Opting out of marketing communications will not affect transactional communications — you will still receive emails related to your account activity, deposits, withdrawals, and verification requests, as these are essential to running your account.
ijjcom does not share your contact details with any third-party marketers for them to send you their own marketing communications. If you receive communications claiming to be from ijjcom but using an address other than ijjcom.bet, treat this as potential fraud and report it to us immediately.
13. Changes to This Privacy Policy
ijjcom may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements in our data practices. When we make material changes — changes that significantly affect your rights or how your data is used — we will notify registered players by email and through an on-platform notification.
Minor, non-material changes (such as clarifications to existing descriptions or updated contact details) will be posted on this page with an updated "Last Updated" date without a separate notification.
Your continued use of ijjcom after a Privacy Policy update is posted constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should stop using the platform and contact us to close your account.
We recommend reviewing this page periodically, particularly before making any significant account decision such as a large deposit or withdrawal.
14. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled at ijjcom, please contact us through the following channels:
- Email: support@ijjcom.bet — mark the subject line "PRIVACY" for fastest routing to the relevant team
- Live Chat: Available on the platform 24/7 after logging in to your account
- Response Time: Privacy and data requests are handled within 5 business days. General support queries are typically answered within 4 minutes during peak hours.
For self-exclusion requests, deposit limit adjustments, or other responsible gaming matters, please visit our Responsible Gaming page or contact support with "RESPONSIBLE GAMING" in the subject line.
Our support team understands the Pakistani market and the payment methods Pakistani players use. When you contact us about your data, you will be dealing with someone who knows the platform inside out and can give you a direct answer.